Vous êtes connecté(e) à l’application mobile CitizOn, ci-après « l’Application », ou au site Web Citiz-On.com, ci-après « le Site » édités par CitizOn SARL. La connexion et la navigation sur l’Application et le Site, par les utilisateurs et visiteurs, ci-après « l’Utilisateur », impliquent l’acceptation intégrale et sans réserve des présentes Conditions Générales de Vente.
ARTICLE 1 – DEFINITIONS
- “General Conditions of Sale”, “General Conditions” or “GCS”: means this document.
- “Application”: means the mobile application published by the company CitizOn SARL.
- “User”: means any natural person using the Application and/or ordering the Company’s services (“Client”).
- “Company”: means the company CitizOn SARL.
- “Site”: means the Company’s website, www.citiz-on.com.
ARTICLE 2 – PREAMBLE
The company CitizOn SARL is a company under Moroccan law, with a capital of 10,000 MAD, registered in the Casablanca Trade Register under number 565989 and whose head office is located at 265 BD Zerktouni 9th floor n°92 in Casablanca, Morocco.
Phone number: (+212) 6 72 26 56 67
Email address: hello@citiz-on.com
The Company offers guided group tours, on foot or by bike, themed events, exclusive guided tours as well as digital content, consulting services related to tourism and heritage and networking with players in culture, transport, accommodation and catering.
ARTICLE 3 – PURPOSE
The purpose of these Terms is to define the themes and conditions of access to CitizOn's offers and services. Consequently, any order by a User implies their unreserved acceptance and full adherence to these general conditions which prevail over any other document, unless special conditions expressly agreed to in writing by the Company. These terms are subject to Moroccan law and come into force as of 01/01/2023.
They may be modified at any time on the initiative of the Company, without notice. In the case of a new version of the T&Cs, the latter will be inapplicable to orders previously accepted and confirmed by the Company. The general conditions applicable to an order will be those present on the Website or the Application at the time of the order.
ARTICLE 4 – PRICES
The prices appearing in the commercial presentations, on the website www.citiz-on.com and on the Application are expressed in Moroccan dirhams (MAD) and inclusive of tax. They are set by the Company at its sole discretion and are subject to revision at any time, in particular depending on the booking periods. Similarly, the rate indicated during an option is subject to change. The rate in force is that applied on the Application on the day of the firm and final order.
ARTICLE 5 – ILLUSTRATIONS ON THE SITE
All photographs on the Company's Site and Application are non-contractual. The Company does not assume any liability for the accuracy of any information published on the site. Documents such as descriptions, technical sheets (dates, times, duration in particular), photographs, drawings or any other type of information are provided for purely indicative purposes.
ARTICLE 6 – RESERVATIONS
Reservations are made on the Application, on the Site, by email or by telephone.
Online booking: To make a booking on the Application, the Customer must first select the tour they wish to book. They must then indicate the date of the experience and will have access to a summary of the experience and the services included in the price displayed. They must provide their contact details in order to register the booking. The information provided is processed and stored by the Company in accordance with the Privacy Policy. The Customer must then confirm their booking by paying for the experience in full.
Reservation by email or telephone: Reservations by email are made at the following address: hello@citiz-on.com or at (+212) 6 72 26 56 67. The same information as for online reservations will then be requested from the Customer: circuit, number of participants, dates of the experience. The Customer will then receive a summary of the experience and the services included in the price displayed, accompanied by the General Conditions of Sale. The Customer must provide their contact details in order to register the reservation. The information provided is processed and stored by the Company in accordance with the Privacy Policy. The Customer must then confirm their reservation by making the payment. The reservation only becomes firm and definitive after express acceptance by the Company and receipt of payment in full.
ARTICLE 7 – PAYMENT
The Customer must pay the entire reservation by credit card (Visa, Mastercard, American Express). For online reservations, the Company has chosen PayPal to secure online payments by credit card. The Customer guarantees that he is fully authorized to use the payment method he is using and that he has sufficient funds to cover the costs of the order. Any bank charges related to payments by credit card will remain the responsibility of the Customer. These charges correspond to any charges levied exclusively by the Customer's bank due to the use of his credit card.
The Company reserves the right to refuse any reservations if they prove to be abnormally high and/or if the Customer does not comply with these General Conditions of Sale.
The reservation only becomes firm and definitive after express acceptance by the Company and receipt of the reservation amount in full. Once the reservation has been validated and payment made, the Customer will receive a confirmation of their reservation by email to the address that was communicated, summarizing the information on the essential characteristics of the reservation and the experience.
Payment may exceptionally be made by check. The Company may then request proof of identity for fraud prevention purposes.
ARTICLE 8 – DELAYS
Client Delay: The guide will remain waiting for the Client for the first thirty (30) minutes following the appointment time set on the reservation. In this case, the visit will be shortened by the time equivalent to this delay or, subject to the availability of the guide and the agreement of the Company, may be extended by the same duration.
Guide delay: The Client remains waiting for the guide for the first thirty (30) minutes. Subject to the availability of the guide, the visit may be extended by the delay time. In the event of disagreement, the visit will be shortened by the time equivalent to this delay and will give rise to a proportional reduction for the client based on the rates in force. Beyond half an hour of delay, the group is entitled to cancel the visit and claim compensation which may not exceed 80% of the price of the visit initially planned.
ARTICLE 9 – CANCELLATION BY THE CUSTOMER
Group guided tours: The Customer may cancel his/her reservation up to fifteen (15) days before the start date of the experience. The Customer is invited to refer to the Reservation confirmation which explains in detail the cancellation terms specific to the reservation made. In this context, only 90% of the reservation price may be refunded. The reservation refund will be made using the same means of payment as that used by the Customer during the initial transaction within 10 days. In the interval of 14 (fourteen) days before the start date of the experience, the Customer does not benefit from the right of withdrawal or refund.
Audio guides: The Customer does not benefit from the right of withdrawal.
ARTICLE 10 – CANCELLATION DUE TO THE COMPANY AND FORCE MAJEURE
Some activities are subject to weather conditions and may be cancelled in the event of unsuitable conditions. However, all services may be subject to cancellation when circumstances beyond the control of the Company or its suppliers arise.
In the event of force majeure or events likely to jeopardize the safety or normal running of the service, reservations may be postponed or cancelled. The Company will send you a counter-proposal for the service. When announcing the cancellation or a change in the date, time or location of a service for which you have booked, you agree that the Company may use the contact details you entered when booking to keep you informed of the steps to follow.
ARTICLE 11 – PERSONS WITH SPECIFIC NEEDS
In the case of a disability, it is necessary to specify when booking the practical arrangements according to the disability. A special request will then be made to the site in order to ensure the visit. In the event that access is not possible due to a lack of infrastructure linked to the monument, CitizOn cannot be held responsible.
Animals are not allowed on guided tours, with the exception of assistance dogs.
ARTICLE 12 – AVAILABILITY
The experiences are offered by the Company on the Application within the limit of available places, at the slots and dates set by the Company. In the event of unavailability, the Company will inform the User by email as soon as possible. The reservation may then, according to his wishes, be cancelled or modified by the User if another experience is available.
Visits to monuments take place on the days the sites are open, excluding exceptional closures. In the event of unavoidable circumstances inherent to the operation of a site, or of security, technical or artistic constraints, the route of the visit may be modified on the same day, without this giving rise to any reimbursement or compensation from the Company.
ARTICLE 13 – RESPONSIBILITY
The Company's liability is limited to the commitments made under the terms of the contract. The Company's liability cannot be incurred following a non-performance or a delay in the performance of one of its obligations described in these general terms and conditions of sale if the non-performance or delay observed results from a case of force majeure.
The Company cannot be held liable in the event of the following events:
- Theft, loss of funds and valuables belonging to the Client or participants occurring during the event covered by the contract
- Bodily injury or material damage suffered by the Client or participants during the intervention of one or more service providers acting under the contract
- Blows or injuries that the Client or participants could cause to themselves or to others during fights and accidents resulting or not from a pronounced state of alcoholism or the taking of narcotics
- Damage, direct or indirect, and of any nature whatsoever, likely to affect objects or materials deposited by the Client or participants during the event which is the subject of the contract
- Damages, direct or indirect, and of any nature whatsoever, that the Client or the participants could cause against one or more service providers or their agents acting under the contract
- Damage caused by the Client or participants to the materials, equipment and/or premises of one or more service providers working under the contract.
ARTICLE 14 – COLLECTION AND PROCESSING OF PERSONAL DATA
The Company reserves the right to collect personal data.
Personal data is considered to be any information that allows an individual (natural person) to be identified directly or indirectly. As such, this may include their first and last names, age, postal or email address, location or IP address (non-exhaustive list).
Personal data is subject to collection and processing of personal information in compliance with privacy, in accordance with Law No. 78-17 of 6 January 1978 relating to information technology, files and freedoms. This privacy policy is also compliant with the General Data Protection Regulation 2016/679 (GDPR).
The collection of personal data is carried out directly from their owner (the User) directly (via the contact form and the registration forms for the Application) or indirectly (via their authentication through Google or social networks).
The collection and processing of data meets the following purposes:
- Management of registrations for events organized by the Company
- Personal Space Management
- Monitoring quality of service
- Sending information and newsletters
The User may refuse to provide his/her personal data. In this case, he/she will not be able to use the services of the Application, in particular that of requesting information about the Company, receiving newsletters, registering for events organized by the Company, in person or remotely.
ARTICLE 15 – DISPUTES
Any dispute relating to these Conditions which cannot be the subject of an amicable agreement between the parties will be brought before the courts of the Commercial Court of Casablanca, on which the registered office of the Company depends.
En cas de litiges portant sur les termes des présentes CGV, il est admis que la version française prévaut sur l’ensemble des traductions de celles-ci.